Privacy Policy

Effective Date: 20 May 2025

Website: www.RefundYou.com.auAt Refund You Pty Ltd ("Refund You", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Full nameEmail addressPhone numberDate of birthPostal addressGovernment-issued identificationTax File Number (only when required)Superannuation detailsInformation about unclaimed money or lost fundsAny information you submit via forms or communications on our site

We may also collect non-personal data for analytics (e.g. IP address, browser type, cookies, referral source, etc.).

2. How We Collect Information

We collect personal information through:

Online forms on our websiteEmail and phone communicationsDocuments you upload or submit to usPublic databases and registers (e.g., ASIC, Public Trustees)Third-party data providers (where legally permitted)Cookies and Google Analytics

3. Purpose of Collection

We collect and use your personal information for the following purposes:

To search and recover unclaimed money or lost funds on your behalfTo verify your identity and entitlementTo communicate with you regarding your claimTo comply with legal and regulatory obligationsFor marketing and retargeting (you can opt-out at any time)To improve our website and user experienceFor internal administration and reporting

4. Disclosure of Your Information

We may disclose your personal information to:

Government agencies and public trustees (e.g. ASIC, ATO, State Trustees)Third-party verification servicesIT service providers (e.g., hosting, CRM, secure storage)Legal or regulatory bodies where required by lawOur professional advisors (e.g. legal, accounting, auditors)

We will never sell or rent your personal information.

5. Data Storage and Security

We take reasonable steps to ensure your data is stored securely and protected from misuse, interference, and loss. This includes:

SSL encryptionSecure servers and cloud storageRestricted access to personal dataRegular data backups

Despite these measures, no transmission over the internet can be guaranteed as completely secure.

6. Access and Correction

You may request access to the personal information we hold about you at any time. If your information is incorrect or outdated, we will take reasonable steps to correct it.To request access or correction, email us at [email protected].

7. Cookies and Google Services

Our website uses cookies and may use Google Ads, Google Analytics, and Remarketing tools. These technologies help us improve your user experience and display relevant ads. You can manage your ad preferences or opt out via Google's Ad Settings or through browser cookie settings.

8. Overseas Disclosure

We generally do not disclose personal information overseas. If this becomes necessary, we will ensure the recipient complies with the Australian Privacy Principles or is bound by a similar data protection regime.

9. Your Rights

You have the right to:

Know what personal information we hold about youRequest access or correctionWithdraw consent (where applicable)Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

More info: www.oaic.gov.au

10. Contact Us

If you have questions, concerns, or requests related to your privacy, contact us at:Refund You Pty Ltd

Email: [email protected]

Phone: 1300 175 600

Website: www.RefundYou.com.au